Privacy Policy

Last updated July 2022 

1. Introduction

Bidurk Ltd is committed to protecting the privacy of your personal data.

Personal Data is information that, alone or in combination with other information, could be used to identify you. Your name, address or photograph can all be considered personal data. 

This Privacy Policy explains our data practices, choices available to you regarding use of, access to, or how to update and correct your personal data and other information in connection with your use of our website www.bidurk.com and our services (referred to in this policy as services).

We are not responsible for the privacy policies or privacy practices of clients or other third parties, including YouTube.

By using our services, you consent to the policies and practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use our services.

2. Our Collection of Your Personal Data

Bidurk collects and uses personal data to deliver our services, inform you of various opportunities, and provide support, as described below (please also see the How We Use Information section below).

Personal Data That You Voluntarily Provide to Us 

Bidurk mainly collects personal data directly from you when you interact with our services, and Account Managers. For example, you voluntarily provide us with personal data when you purchase one of our packages, complete a web form, call or email us directly, request a demonstration of our services, or upload data to our software.

The types of personal data that we collect vary based on the services we offer, but generally include your full name, company, job title, email address, address and phone number, and other information that you voluntarily give to us.

When you subscribe for services through our website we will collect the information that you elect to upload to your account, which may include additional personal information, such as your image. Not all of that information will necessarily be personal information. 

Information Received from Other Sources 

We may also collect information that is provided, posted or uploaded by users to the Bidurk User Facebook Group, or your YouTube Channel which may include personal information. We do not control the content that users post to our user group. You should carefully consider whether you wish to submit personal data and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of those services. 

Facebook - https://www.facebook.com/about/basics/privacy-principles 

YouTube - https://www.youtube.com/intl/ALL_au/howyoutubeworks/our-commitments/protecting-user-data/#privacy-guidelines 

We may receive information about you from publicly available and third-party databases or services that provide information about business people or companies, and combine this data with information we already have about you. This may help us in our delivery of services to you, or help us to update, expand and analyse our records, identify new customers, and provide services that may be of interest to you. We use Google Workspace, which means that your social media linked profiles and other Google information may be linked to other information we hold about you. 

Google - https://support.google.com/googlecloud/answer/6056650 

Where you are not an existing customer or client and we have collected your information from a third party instead of directly from you, we will obtain your consent before contacting you, if required by the law of the country in which you are located.

Automatically Collected Data

As you interact on our website, we may collect information about your computer or device and visits to one or more other websites (automatically collected data) through cookies, web beacons and other technologies, Internet Protocol address (IP address) tracking/URL tracking, and other tools (collectively, tracking technologies). The types of automatically collected data collected on our website using tracking technologies include the search terms you used, new or returning user information, browser information, computer or device type, operating system, internet service provider, website usage, referring/exit pages, platform type, date/time stamp, number of clicks, and ads viewed. Please see the Tracking Technologies section below.

3. How We Use Information

We use the personal data we collect from you (unless otherwise restricted by law) to:

• Start and maintain your relationship with Bidurk. EU Data Subjects - This use is necessary for the performance of the contract between you and us.
• Provide you support or other services you have purchased from us, including operational communications about updates or changes in our services. EU Data Subjects - This use is necessary for the performance of the contract between you and us.
• Respond directly to your information requests or other inquiries. EU Data Subjects - This use is necessary to respond to or action your request.

Marketing

We also use your contact information to deliver information that we think may be of interest to you. If you do not wish to receive marketing materials, or emails from Bidurk you can tell us your preferences by contacting us using the details below. You may also submit a contact form through the website or unsubscribe from our marketing communications by clicking on the ‘unsubscribe’ link located on the bottom of our emails.

We may send you push notifications from time-to-time to update you about the performance of our services for you, or new offers we may have. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

Where required by the applicable law (for example, if you are an EU Data Subject), we will send you marketing information or notifications only with your consent, which was given at the time you provided us with the personal data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information, (please refer to the EU Data Subjects section below for information on your rights). For California residents, please consult the United States - California residents section below.

With your permission, we may also use information you provide to us as a testimonial in any of our promotional materials.

Communications 

If you communicate with Bidurk via email, our web forms, or any other form of communication, we may keep the communication and the information it contains. We may use the information for business purposes, including responding to your inquiry, notifying you of Bidurk-related opportunities, and other marketing purposes (please read the Marketing section above for more information on our marketing practices and how to opt out or unsubscribe).

URL and IP Address

Bidurk collects information about your IP addresses and your utilisation of our website, to help us design our website to better suit your needs. We may use information about your IP address to help diagnose problems with our server, administer our website, analyse trends, track visitor movements, and gather information that assists us in identifying visitor preferences. We also may use your IP address to enhance our security and investigate an actual or potential security incident. 

For EU Data Subjects, this use of your information is necessary for our legitimate interests in understanding how our website and our services are being used by you, to improve your experience and ensure network and information security. For more information about what we mean by legitimate interests, and when we may process personal data for our legitimate interests, please see the EU Data Subjects section below.

Anonymised & Aggregated Data

We may also compile, anonymise and/or aggregate your personal data and other information collected about you, as described in this Privacy Policy, and use such anonymised and/or aggregated data for our business purposes. This includes disclosing such data to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes. This aggregate information does not identify you and we may keep this information indefinitely. 

For EU Data Subjects, this use of anonymised and/or aggregated data is necessary for our legitimate interests in understanding how to improve the services we offer. 

Service Data

Our use of information collected is limited to the purpose of providing the service that you have engaged Bidurk to perform and is governed by our contract with you.

4. Disclosure Of Information

Bidurk only discloses personal data that we collect in accordance with the terms in this section.

We share your personal data with third parties who provide services to us.  These parties are authorised to process your personal data on our behalf and in accordance with our instructions, only as necessary to provide these services to us. We share your personal data with the following service providers:

• Providers of payment processing and accounting, as necessary to process payment from our clients (eg. Stripe/PayPal/Xero)
• Learning management systems that integrate with our platform (eg. Kartra)
• Providers helping us fulfill subscription services (eg. Kartra and Active Campaign)
• Providers of research and analytics services, including Google Analytics
• Providers of cloud computing infrastructure services (eg. Google Cloud Platform)

We may also disclose personal data to third parties in the following circumstances: 

1. if you request or authorise it 
2. when required by law – we will inform you who is requesting your data, their purpose, and if time permits, obtain your consent 
3. the information is provided:

(a) to comply with the law 

(b) to enforce an agreement we have with you 

(c) to protect our rights, property or safety, or the rights, property or safety of our employees or others 

(d) to investigate fraud or 

(e) to respond to a government request or to lawful requests by public authorities, including to meet national security or law enforcement requirements 

4. to address emergencies or acts of God 
5. to address disputes, claims, or to persons holding a legal or beneficial interest 
6. if we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of company assets, or transition of service to another provider, in which case your personal data and other information may be transferred to a successor or assignee.

 

We collect, store and process the information from our website 

We store your information in the cloud and use third party providers, such as Kartra, Active Campaign and Google Cloud Platform (GCP). We do not designate the country for storage of our data and your data may be stored outside your country. The applicable data privacy and data protection laws may offer less protection than the laws in your country. By using our services, the website, or sending us your personal data, you agree to the transfer of your personal data as described in this Privacy Policy. If you do not agree to such cross-border transfers of your personal data, please do not submit it through our website.  We aim to only work with respected third-party providers who promote their intention to protect personal information and will provide a reasonable level of data protection, even if we are unable to verify that it is compliant with the EU General Data Protection Regulation for the transfer of Personal Data collected in the European Economic Area and Switzerland.

We use interfaces with social media websites or platforms that are owned and/or controlled by third parties, such as YouTube, Facebook, LinkedIn, Twitter and others (Social Media Sites). If you are a member and choose to “like” or share information through any social media sites, the interfaces on our website may allow the social media site to connect your website visit to your personal data. Any information you share with the social media sites will be governed by the specific privacy policies and terms of service of the social media sites and not by this Privacy Policy. Before you interact with our pages on a social media site, you should review the privacy policies of that social media site.

5. How You Can Access and Change Information

Bidurk acknowledges that you have the right to access your personal data. We allow you to access, correct, amend, or delete inaccurate data. If you request us to remove data, we will respond within a reasonable timeframe. You cannot request that your data be identified or extracted from anonymised and/or aggregated data.

Upon request, we will advise you if we hold any of your personal data. You may access, update or correct your personal data or remove it from our system by contacting us as indicated under the Contactunder Contact Us section below. Requests typically receive a response within thirty (30) days. If access cannot be provided within that time frame, we will provide you with an estimated date. If we deny access, we will explain our reasons to you at the time.

If you are an EU Data Subject, please see the EU Data Subject section below for information on your rights in relation to the Personal Data we hold about you.

6.  General Provisions

Children

Our website is not intended for use by or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13.

Conditions of Use

By using our services, you agree to the terms and conditions contained in this Privacy Policy and other terms and conditions published by us through this website or provided directly to you, collectively referred to as ‘terms’ [link]. If you do not agree to any of these terms and conditions, you should not use Bidurk’s services. You agree that any dispute over privacy or the terms contained in this Privacy Policy and terms will be governed by the laws of the United Kingdom. You also agree to arbitrate any such dispute in London, United Kingdom, and to accept any limitation on damages contained in any agreement we may have with you.

Changes to the Privacy Policy

We may update this Privacy Policy from time-to-time. We reserve the right to amend the Privacy Policy at any time, for any reason, and may do so by posting a new version online. Your continued use of our services, and/or continued provision of your personal data will be subject to the terms of the then-current Privacy Policy. We encourage you to periodically review this page for the latest update on our privacy practices. The last updated date of our Privacy Policy is listed under this policy heading for ease of reference. 

7. EU Data Subjects

Scope

This section applies if you are an individual located in the European Union (EU) (EU Data Subject). For these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland.

Data Controller

Bidurk is the data controller for the processing of your personal data.

Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

• Right of access - If you ask us for your personal data we hold, we will give you a copy. 
• Right to data portability - You have the right to obtain your personal data from us, within a reasonable time.
• Right to rectification - If your personal data is inaccurate, you are entitled to have it amended within a reasonable time. 
• Right to erasure - If you ask us to delete your personal data, we will delete it within a reasonable time, provided it is no longer required by us. 
• Right to restrict processing - If you ask us to restrict the processing of your personal data, we will restrict it within a reasonable time, provided it is no longer required by us. 
• Right to object - You may ask us at any time to stop processing your personal data, and we will do so:
  • unless we have legitimate grounds to continue, such as a contractual obligation; or
  • if we are using it for direct marketing.
• Rights in relation to automated decision-making and profiling - Unless you expressly consent, you have the right to prevent the automated processing of your personal data, including profiling, and any other impact this might have upon you. 
• Right to withdraw consent - You have the right to withdraw your consent at any time. 
• Right to lodge a complaint with the data protection authority - If you have any concerns about the way your personal data is handled, you can report it to the authorised data protection authority in your country. 

If we have shared your personal data with a third party, and you have a right identified above, wherever possible we will contact them to amend it and let you know.

You may exercise your rights by contacting us using the Contact Us section below.

Legitimate Interest

Legitimate interests mean the way that Bidurk conducts and manages its interests. For example, we have a legitimate interest in processing your personal data to analyse how the websites and our products and services are being used by you, and to ensure network and information security, as described in this Privacy Policy. 

When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will consider the impact of our interests upon your interests and you consent for your personal data. You have the right to object to processing that is based on our legitimate interests. For more information on your rights, please see Your Rights section above.

Data Transfers

We aim to only work with respected third-party providers who promote their intention to protect personal information and will provide a reasonable level of data protection, even if we are unable to verify that it is compliant with the EU General Data Protection Regulation for the transfer of Personal Data collected in the European Economic Area and Switzerland.

Our Security Measures to Protect Your Personal Data

We are committed to taking reasonable efforts to secure your personal data information. We use a variety of security and procedures to help protect against unauthorised access of personal data. We restrict access to personal data at our organisation.

Bidurk cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. Bidurk has no responsibility or liability for the security of information transmitted via the internet. If you have questions about this Privacy Policy or the security of your personal data, please contact us using the Contact Us section below.

We retain your personal data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Inapplicability of Privacy Policies of Any Linked Websites or Other Third Parties

This Privacy Policy only addresses Bidurk’s use and disclosure of your personal data. We encourage you to be aware that when you go to another website you should carefully read their privacy policy.

Bidurk is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third-party acting as an agent on its behalf. Bidurk complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. 

Bidurk is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to binding arbitration when other dispute resolution procedures have been exhausted.

8. United States - California residents

This section provides additional details about the rights of California consumers under the California Consumer Privacy Act (CCPA).

How We Collect, Use, and Disclose your Personal Information

The Our Collection of Your Personal Data section describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in the How We Use Information section. We share this information as described in the Disclosure of Information section. 

Your CCPA Rights and Choices

As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:

Exercising the right to know 

You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:

• the categories and specific pieces of personal information we have collected about you
• the categories of sources from which we collected the personal information
• the business or commercial purpose for which we collected the personal information
• the categories of third parties with whom we shared the personal information
• the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.

Exercising the right to delete 

You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.

Exercising the right to opt-out from a sale 

We do not use, share, rent or sell your personal data for interest-based advertising. Our website and services do not respond to Do Not Track requests.  

Non-discrimination

The CCPA provides that you may not be discriminated against for exercising these rights.

9. Tracking Technologies

Bidurk and its partners use cookies and other technologies to analyse trends, administer the website, track your movements around the websites, to gather demographic information about our user base and to collect information about your browsing habits in order to make advertising relevant to you and your interests, as described below.

When you first visit the websites, you will be asked to consent to the use of cookies and similar technologies on the websites in accordance with this Policy, and if you accept, we will store cookies and similar technologies on your computer. 

What Are Cookies

Cookies are pieces of data sent to your browser when you visit a website and stored on your computer’s hard drive. Cookies may store user preferences and other information. For example, cookies can store your session information for easy login to a website, or your language or user interface customisation preferences or may allow websites to record your browsing activities (for example, number of page views, number of visitors, and time spent on each page). 

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for a set period of time or until you delete it. 

How We Use Cookies

We classify cookies in the following categories:

• Categories of Use
• Purpose  
• Strictly Necessary

These cookies make it possible to link the actions of a user during a browser session in order to allow navigation around web pages, access to secure areas of the websites and help make the services available through our websites and software function. Without these cookies, basic functions of the websites would not work.

For example, a session cookie is used to track a visitor’s identity during a particular session, and another cookie contains credentials to authenticate a user).

We use session cookies for authentication and authorisation purposes and to track a visitor’s identity during a particular session. Because these cookies are strictly necessary to deliver our services, users cannot refuse them.

You can block or delete these cookies by changing your browser settings.

Preferences

These cookies are used to store choices you make and your preferences regarding our services (such as your user name, language or the region you are in, to enable user interface customisation). These allow us to provide enhanced, more personal features (such as enabling customer support for users, for example offering live support chat). These are not essential for using our services. However, without these cookies, certain functionality may not work properly. For example, on the Websites we use cookies for use in managing the display of items or content.

We use user interface customisation cookies to store clients’ preferences such as grid preferences (columns, sort order, etc.) or to enable certain functions. You can block or delete these cookies by changing your browser settings. 

Analytics

These cookies allow us to recognise you and count the number of times you visit and to see how you move around the website when using it. This helps us to improve the way our website works, for example by making sure you are finding what you need easily. 

We use cookies from our website, Google Analytics, Google Ads, Facebook Ads and other third party providers, from time to time. The information collected by Google (including your IP address) will be transmitted to and stored on servers in the United States. Google will use this information for evaluating your use of the website, compiling reports on the website's activity and providing further services to us relating to the website’s usage. Learn more about Google Analytics’ privacy practices, and see a copy of Google’s privacy policy, at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631.

We use Analytics cookies from Kartra, Google Tag Manager, Google Ads & Google Analytics on the www.bidurk.com website to analyse and evaluate the use of our sites and improve our services and features. If a user is logged in to www.bidurk.com, the application also sets additional authentication cookies.

You can also prevent your data from being collected by Google Analytics on the Websites by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. 

You may enable various integrations which may set additional cookies. These cookies are set and controlled by you for website usage tracking and analytics and enabling social media features. Bidurk does not control the placement of those cookies. Use of those cookies is governed by your own privacy and cookie policies.

Other Technologies

Bidurk may use a tracking technique that employs embedded URLs to allow use of the websites without cookies. Embedded URLs allow limited information to follow you but are not associated with personal data.

Bidurk and its service providers may use embedded pixel technologies (or pixel tags) for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in emails and our online display advertising to provide information on when the email or ad was opened to track marketing campaign responsiveness.

We may use widgets, which are interactive mini-programs that run on our site to provide specific services from another company (eg. links to bookmarked sites), along with buttons or other tools that link to other companies' services (eg. a Like button). The widget, button or tool may collect and automatically send personal data, such as your email address, or other information to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

API data

Bidurk connects software to the YouTube Channels of its clients that uses API collected data for analysis. API collected data does not contain personal information. That data may reference a ‘point in time’ on a video displayed on your YouTube Channel and extract a snippet of that video. That ‘point in time’ of the video may contain incidental personal information not intentionally collected, which is necessary for the purpose of completing an analysis of the performance of your YouTube Channel and delivering the services to you.   

Your Choices

On most web browsers, you will find a help section on the toolbar which provides a link to information about how to turn off browser cookies.  Please note that if you reject cookies or disable cookies, your use of certain functions on our website may be limited.

To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit  www.allaboutcookies.org and/or or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org, and follow the opt-out instructions there. 

If you access the websites on your mobile device, you may not be able to control tracking technologies through the settings. If you wish to not have your information used for the purpose of serving your targeted ads, you may opt-out by visiting the Network Advertising Initiative’s online resources available here https://optout.networkadvertising.org/?c=1 and following the opt-out instructions there, or if located in the European Union, visit the European Interactive Digital Advertising Alliance’s Your Online Choices opt-out tools https://www.youronlinechoices.com/. By opting out of targeted advertisements you will no longer see advertisements on our website from third-party partners that participate in the Digital Advertising Alliance; however, you may still continue to see other non-targeted advertisements on our websites.